Frequently asked questions
Shopping With Haus of Kare®
What is Haus of Kare®?
Haus of Kare® is a curated shopping destination offering beauty, hair, fashion, wellness, self-care, beauty supply, and other lifestyle products. Our store features both Haus of Kare® custom brands and products from select third-party brands and suppliers.
Do I need an account to shop?
No. You may shop available products without participating in one of our specialized programs. Creating an account may provide access to convenient account and order-management features.
Orders & Shipping
Where does Haus of Kare® ship?
We currently ship within the United States only. We do not ship internationally, to P.O. Boxes, or to freight-forwarding addresses.
How long does order processing take?
Our standard processing time is 2–3 business days. Processing time does not include shipping time. Carrier transit time begins after your order has been processed and transferred to the shipping carrier.
How do I track my order?
Tracking information will be provided when available after your order is prepared for shipment. Please allow approximately 24–48 hours for carrier tracking information to begin updating.
Can I change or cancel my order?
Contact Haus of Kare® Customer Service as soon as possible. Requests made within 24 hours of placing an order may be reviewed, but changes and cancellations are not guaranteed once processing or fulfillment has begun.
Returns & Refunds
How long do I have to request a return?
Eligible return requests must be submitted within 7 calendar days of the carrier confirmed delivery date.
Can I return beauty or personal-care products?
Eligible products must remain unused, unopened, and in their original condition and packaging. Opened or used beauty, skincare, cosmetics, hair care, fragrance, wellness, personal-care, and similar products are Final Sale.
Can I return wigs or hair extensions?
Eligible hair merchandise must remain completely unused and in its original resalable condition. Hair that has been worn, installed, washed, cut, colored, styled, chemically treated, exposed to heat, or otherwise altered is Final Sale.
Can I return Flutter products?
Intimate apparel, intimate products, and designated hygiene products are Final Sale for health and hygiene reasons.
What if my order arrives damaged or incorrect?
Contact Customer Service promptly. Shipping-related damage must be reported within 48 hours of carrier-confirmed delivery. We may request photographs of the product, packaging, and shipping materials to review your claim.
How will I receive my refund?
Approved refunds are generally returned to the original payment method. Your bank or payment provider determines how long it takes for the funds to appear after the refund has been submitted.
Products & Programs
Does Haus of Kare® sell third-party brands?
Yes. Haus of Kare® carries both our own custom brands and merchandise from independent third-party brands and suppliers. Claims associated with Haus of Kare® custom brands do not automatically apply to third-party merchandise.
Are Haus of Kare® products cruelty-free?
Our cruelty-free commitment applies to applicable Haus of Kare® custom brands. We do not make a blanket cruelty-free claim for independent third-party products unless that claim is supported by the applicable brand or manufacturer.
Does Haus of Kare® offer subscriptions?
Yes. Haus of Kare® may offer subscription and recurring-purchase programs. Pricing, billing frequency, products, cancellation
requirements, and benefits may vary by program.
Does Haus of Kare® offer wholesale or reselleropportunities?
Yes. Qualified businesses may apply for our Wholesale/Reseller Program. Participation is subject to approval and applicable program requirements.
Can I purchase product samples?
Samples are available only to approved Wholesale/Reseller Clients, when
available. Approved clients should contact their account manager regarding sample availability and purchasing.
Need More Help?
For complete information regarding an order or purchase, please review the applicable Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.
For additional assistance, contact Haus of Kare® Customer Service through the contact information provided on our website.