Refund policy
Haus of Kare® is committed to providing quality products and a professional customer experience. Because we offer beauty, skincare, cosmetics, hair care, hair extensions, wigs, fashion, wellness, self-care, hygiene, beauty supply, and third-party merchandise, refund eligibility varies according to the type of product purchased and its condition.
Customers are responsible for reviewing this Refund Policy before completing a purchase.
Refund Request Period
Eligible refund requests must be submitted to Haus of Kare® within 7 calendar days of the carrier-confirmed delivery date.
The refund eligibility period begins on the date the shipping carrier confirms delivery of the applicable order.
Requests submitted after the 7-calendar-day period may be denied unless otherwise required by applicable law.
Submitting a refund or return request within the required period does not automatically guarantee approval.
General Refund Eligibility
To qualify for a refund, merchandise must be eligible for return under this policy and the Haus of Kare® Returns, Refunds & Exchange requirements.
Unless otherwise stated for the applicable product category, merchandise submitted for return must be:
● Unused
● Unworn
● Unwashed
● Unaltered
● Undamaged
● Unopened, when applicable
● In its original condition
● In its original packaging
● Accompanied by all original tags, seals, accessories, components, and packaging materials
Haus of Kare® reserves the right to inspect returned merchandise before approving a refund.
Merchandise that does not satisfy the applicable eligibility requirements may be denied a refund.
Proof of Purchase
A valid Haus of Kare® order number, receipt, or other acceptable proof of purchase is required for refund requests.
Haus of Kare® reserves the right to deny a refund when acceptable proof of purchase cannot be provided or the transaction cannot reasonably be verified.
Beauty, Skincare, Cosmetics & Personal-Care Products
For health, hygiene, safety, and product-integrity reasons, opened or used beauty, skincare, cosmetics, hair care, fragrances, wellness, personal-care, beauty supply, and similar products are Final Sale.
Products within these categories may only be considered for a refund when they remain eligible under this policy, including being unopened, unused, undamaged, and in their original sealed packaging.
A product with a broken, removed, or altered safety seal is considered opened and is not eligible for a standard refund.
Hair Extensions, Wigs & Related Hair Products
Hair extensions, wigs, closures, frontals, ponytails, clip-ins, and similar hair merchandise may only qualify for a refund when the merchandise remains completely unused and in its original resalable condition and packaging.
Hair merchandise is Final Sale once it has been:
● Installed
● Worn
● Washed
● Cut
● Colored
● Chemically treated
● Styled
● Exposed to heat
● Materially brushed or combed
● Altered
● Removed from applicable security seals or ties in a manner that prevents resale as new
Haus of Kare® reserves the right to inspect hair merchandise before determining refund eligibility.
Intimate Apparel, Intimate Products & Hygiene Products
All intimate apparel, intimate products, and designated hygiene products are Final Sale.
This includes applicable products offered through Flutter and any other Haus of Kare® or third-party collection falling within an intimate or hygiene category.
These products are not eligible for standard returns, refunds, or exchanges, including when unopened, due to health, hygiene, and safety considerations.
This restriction does not prevent Haus of Kare® from addressing a verified incorrect, damaged, or defective product as provided under this policy.
Fashion & Apparel
Eligible fashion and apparel merchandise may qualify for a refund when returned within the applicable refund period and in its original resalable condition.
Eligible merchandise must be:
● Unworn
● Unwashed
● Unaltered
● Undamaged
● Accompanied by original tags
● Free from stains
● Free from makeup or cosmetics
● Free from deodorant marks
● Free from fragrances or smoke odors
● Free from pet hair
● Free from other signs of wear or use
Merchandise that does not satisfy these requirements may be denied a refund.
Clearance & Final-Sale Merchandise
Products identified as Clearance or Final Sale at the time of purchase are not eligible for return, refund, or exchange except where otherwise required by applicable law or where Haus of Kare® verifies an applicable order error, damage, or defect.
The use of a promotional code, coupon, temporary sale, or other ordinary promotional discount does not automatically make merchandise Final Sale unless the merchandise is specifically identified as Clearance or Final Sale.
Incorrect Products
Customers who receive a product different from the product ordered should contact Haus of Kare® Customer Service promptly.
Customers may be required to provide:
● Full name
● Order number
● Product information
● Photographs of the merchandise received
● Photographs of applicable packaging
● Other information reasonably necessary to verify the order discrepancy
Haus of Kare® will review the claim and determine the appropriate resolution.
Customers should not discard, use, alter, or return the merchandise until applicable instructions have been provided.
Damaged Products
Products believed to have been damaged during shipment must be reported to Haus of Kare® Customer Service within 48 hours of the carrier-confirmed delivery date.
Customers submitting a damage claim may be required to provide:
● Full name
● Order number
● Tracking number
● Name of the damaged product
● Description of the damage
● Clear photographs of the damaged merchandise
● Clear photographs of the shipping package and packaging materials when applicable
Customers must retain the damaged merchandise and applicable original packaging until Haus of Kare® completes its review.
Submitting a damage claim does not automatically guarantee a refund.
Haus of Kare® will determine the appropriate resolution after reviewing the available information.
Defective Products
Customers who believe they received a defective product should contact Haus of Kare® Customer Service within the applicable reporting or return period.
Haus of Kare® may request photographs, video, product information, lot or batch information when available, packaging information, or other documentation reasonably necessary to evaluate the concern.
A customer's dissatisfaction with individual product results does not, by itself, establish that a product is defective.
Return Authorization Required
Customers must contact Haus of Kare® Customer Service and receive applicable return authorization or instructions before sending merchandise back.
Customers should not independently mail merchandise to Haus of Kare® without authorization.
Unauthorized returns may be refused and may not qualify for a refund, exchange, or store credit.
Receiving return authorization does not constitute final approval of a refund.
Return Inspection
Eligible returned merchandise may be inspected after receipt.
Haus of Kare® may verify:
● Product condition
● Packaging
● Tags and seals
● Signs of use
● Signs of wear
● Alterations
● Product identity
● Return eligibility
● Other applicable policy requirements
A refund will only be approved after Haus of Kare® determines that the merchandise satisfies the applicable refund requirements.
Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
Haus of Kare® does not guarantee that an alternative refund method will be available.
If the original payment method cannot receive the refund, Haus of Kare® will determine the appropriate resolution in accordance with applicable payment-provider requirements and law.
Refund Processing Time
Once Haus of Kare® approves a refund, the refund will be submitted to the applicable payment processor.
The time required for the refunded amount to appear in the customer's account may vary depending on the customer's:
● Bank
● Credit card issuer
● Financial institution
● Payment provider
Haus of Kare® does not control financial institutions' processing times after an approved refund has been submitted.
Original Shipping Charges
Original shipping charges are non-refundable for standard customer-initiated returns.
If Haus of Kare® determines that an order error, verified damage, verified defect, or other circumstance attributable to Haus of Kare® warrants reimbursement of shipping charges, the appropriate resolution will be determined as part of the claim review.
Return Shipping Costs
Customers are responsible for applicable return shipping costs for approved standard customer-initiated returns.
When Haus of Kare® verifies that incorrect, damaged, or defective merchandise was provided, Haus of Kare® will determine the appropriate return procedure and responsibility for applicable return shipping.
Refused & Undeliverable Packages
Packages returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to accept delivery, or another customer-related delivery issue do not automatically qualify for a full refund.
If merchandise is returned to Haus of Kare® by the carrier, the order will be reviewed.
Applicable original shipping charges, return-to-sender charges, carrier fees, or other non-refundable costs may be deducted from an otherwise eligible refund to the extent permitted by applicable law.
Final-Sale merchandise remains subject to Final-Sale restrictions.
Packages Marked Delivered
Orders marked delivered by the applicable shipping carrier do not automatically qualify for a refund solely because the customer later reports that the package cannot be located.
Customers must follow the missing-delivery procedures established in the Haus of Kare® Shipping Policy.
Haus of Kare® will review available tracking, delivery, and claim information before determining whether any refund, replacement, reshipment, or other resolution is appropriate.
Exchanges & Store Credit
Refund eligibility does not automatically establish eligibility for an exchange or store credit.
Eligible exchanges are subject to product availability and the applicable Haus of Kare® Returns, Refunds & Exchanges requirements.
Haus of Kare® does not guarantee store credit as an alternative when merchandise is otherwise ineligible for refund.
Promotional Purchases
If an eligible product purchased using a discount, coupon, promotional code, or other promotional offer qualifies for a refund, the refund will generally be based on the actual amount paid for the returned merchandise, subject to applicable taxes, discounts, promotional terms, and other adjustments.
Promotional benefits, coupons, discount codes, gifts with purchase, or similar benefits do not have cash value unless expressly stated otherwise.
Refund Abuse & Fraud
Haus of Kare® reserves the right to deny or restrict refund privileges when reasonably supported by evidence of:
● Fraudulent refund claims
● False damage or non-delivery claims
● Return of merchandise different from the product purchased
● Excessive or abusive return activity
● Manipulation of promotional offers
● Chargeback abuse
● Other fraudulent or materially deceptive conduct
Nothing in this provision limits legitimate consumer rights provided by applicable law.
Relationship to Other Haus of Kare® Policies
This Refund Policy should be read together with the Haus of Kare®:
● Returns, Refunds & Exchanges Policy
● Shipping Policy
● Terms of Service
● Privacy Policy
● Product-specific terms when applicable
● Subscription terms when applicable
● Wholesale or Reseller terms when applicable
Where a specialized program or business transaction is governed by separate written terms, additional refund or return requirements may apply.
Policy Changes
Haus of Kare® reserves the right to update this Refund Policy as our products, programs, fulfillment operations, or business requirements evolve.
Changes will be implemented subject to applicable law.
The version published through the applicable Haus of Kare® website or online store will reflect the current policy.
Refund Questions
Customers with questions regarding refund eligibility, an existing refund request, damaged merchandise, or this Refund Policy should contact Haus of Kare® Customer Service using the official contact information provided through the Haus of Kare® website.