Shipping policy
Haus of Kare® is committed to providing a reliable and secure shipping experience for our customers. This Shipping Policy explains where we ship, order processing requirements, shipping charges, tracking, delivery responsibilities, and how shipping-related concerns are handled.
This policy applies to eligible physical products purchased through the Haus of Kare® online store.
Shipping Locations
Haus of Kare® currently ships within the United States only.
We do not currently offer international shipping.
Orders submitted for delivery outside of the United States are not eligible for fulfillment.
P.O. Boxes
Haus of Kare® does not ship to P.O. Boxes.
Customers must provide a valid physical shipping address when placing an order.
Orders submitted with a P.O. Box as the shipping destination may be delayed or canceled if an acceptable physical delivery address cannot be obtained.
Freight Forwarding Services
Haus of Kare® does not ship orders to third-party freight forwarding services or freight forwarding locations.
Orders submitted using an identified freight forwarding address may be canceled.
Shipping Address
Customers may use a shipping address that is different from their billing address.
Customers are responsible for reviewing and providing complete and accurate shipping information before submitting an order.
This includes, when applicable:
● Recipient's full name
● Street address
● Apartment, suite, or unit number
● City
● State
● ZIP Code
● Other information reasonably necessary for successful delivery
Haus of Kare® is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Certain orders may require additional verification before fulfillment for transaction and customer security purposes.
Order Processing
The standard Haus of Kare® order processing period is 2–3 business days.
Processing time refers to the period required to receive, verify, prepare, pack, and transfer an order to the applicable shipping carrier.
Processing time does not include shipping or carrier transit time.
Business days generally exclude weekends and recognized holidays.
Orders placed during weekends, holidays, major promotions, product launches, or other periods of increased order volume will begin processing according to the applicable business-day schedule.
Specialty & Supplier-Fulfilled Products
Certain products may require processing periods different from the standard 2–3 business-day processing window.
This may include, when applicable:
● Preorder merchandise
● Custom or personalized products
● Specialty merchandise
● Supplier-fulfilled products
● Products with specifically stated processing requirements
When a different processing period applies, additional information may be provided on the applicable product page, during checkout, or through an order communication.
Customers should review product-specific information before completing their purchase.
Shipping & Transit Times
Shipping and transit time begins after order processing has been completed and the package has been transferred to the shipping carrier.
Estimated delivery times are determined by the applicable shipping carrier and selected shipping service.
Carrier transit times may be affected by circumstances outside the control of Haus of Kare®, including:
● Weather conditions
● Carrier delays
● Transportation disruptions
● Holidays
● High shipping volumes
● Regional service interruptions
● Natural disasters
● Governmental actions
● Other circumstances affecting carrier operations
Carrier-provided delivery dates and transit times are estimates unless otherwise expressly guaranteed by the carrier.
Haus of Kare® cannot guarantee a carrier's estimated delivery date.
Shipping Charges
Applicable shipping charges are calculated during checkout.
Shipping costs may vary based on factors including:
● Products ordered
● Package size
● Package weight
● Shipping destination
● Available carrier rates
● Selected shipping method
Customers will be able to review applicable shipping charges before completing checkout.
Tracking Information
When tracking is available, customers will receive shipping confirmation and tracking information after the order has been prepared for shipment.
The generation of a tracking number does not necessarily mean that the package has already been physically scanned by the shipping carrier.
Customers should allow approximately 24–48 hours for carrier tracking information to begin updating.
Once a package has been transferred to the shipping carrier, tracking updates and estimated delivery information are managed by the carrier.
Missing Tracking Information
Customers who do not receive expected tracking information should first review their email inbox and applicable spam, junk, or promotional folders.
If tracking information still cannot be located, customers may contact Haus of Kare® Customer Service and provide their full name and order number for assistance.
Packages Marked Delivered
If carrier tracking indicates that a package has been delivered but the customer cannot locate the package, the customer should:
● Verify the shipping address associated with the order
● Check around the delivery location
● Check with household members or other authorized individuals
● Check with property management, front desk personnel, or neighbors when appropriate
● Contact the shipping carrier for additional delivery information
If the package still cannot be located after these steps have been completed, the customer should contact Haus of Kare® Customer Service with their full name, order number, and tracking number.
Haus of Kare® may review available shipping information and assist with a carrier inquiry when appropriate.
A package being reported as missing after carrier-confirmed delivery does not automatically qualify the order for a refund, replacement, reshipment, or store credit.
Each delivery concern will be reviewed based on the circumstances and available information.
Lost Packages
If carrier information indicates that a shipment may have been lost while in transit, customers should contact Haus of Kare® Customer Service.
Haus of Kare® may review the shipment information and, when appropriate, initiate or assist with a carrier inquiry or claim.
Any applicable refund, replacement, reshipment, or other resolution will be determined after reviewing the order and available carrier information.
Damaged Shipments
Customers should inspect their order promptly after delivery.
Products believed to have been damaged during shipment must be reported to Haus of Kare® Customer Service within 48 hours of the carrier-confirmed delivery date.
Customers submitting a shipping-damage claim should provide:
● Full name
● Order number
● Tracking number
● Name of the damaged product or products
● Description of the damage
● Clear photographs of the damaged merchandise
● Photographs of the shipping package and packaging materials when applicable
Customers should retain the merchandise and original shipping materials until the claim has been reviewed.
Submitting a claim does not automatically guarantee a refund, replacement, reshipment, or store credit.
Haus of Kare® will review the information provided and determine the appropriate resolution.
Signature Requirements
Haus of Kare® reserves the right to require a signature upon delivery for:
● High-value orders
● Orders valued at $300 or more
● Orders identified as requiring additional delivery protection
Signature requirements may be added as a security measure to help protect the customer and Haus of Kare®.
When a signature is required, an individual meeting the applicable carrier requirements must be available to accept the shipment.
Shipping Delays
Haus of Kare® will make reasonable efforts to process eligible orders within the stated processing period.
Once an order has been transferred to the shipping carrier, delivery operations are outside the direct control of Haus of Kare®.
Haus of Kare® is not responsible for carrier delays caused by weather, transportation disruptions, holidays, service interruptions, natural disasters, governmental actions, high shipping volumes, or other circumstances outside our reasonable control.
When appropriate and possible, Haus of Kare® may assist customers with obtaining available carrier information regarding delayed shipments.
Multiple Shipments
An order containing multiple products may occasionally be fulfilled in more than one shipment.
This may occur because of product availability, fulfillment location, supplier fulfillment, package requirements, or other operational considerations.
When applicable, customers may receive separate tracking information for individual shipments associated with the same order.
Order Changes & Cancellations
Customers who need to request an order change or cancellation should contact Haus of Kare® Customer Service as soon as possible.
Requests submitted within 24 hours of placing an order may be reviewed for modification or cancellation.
Submitting a request within 24 hours does not guarantee that the order can be changed or canceled.
Once an order has entered processing, fulfillment, or shipment, Haus of Kare® may be unable to modify or cancel the order.
Relationship to Other Haus of Kare® Policies
This Shipping Policy should be read together with the Haus of Kare® Order & Shipping Policy, Returns, Refunds & Exchanges Policy, Privacy Policy, and Terms of Service.
Where a product is subject to additional product-specific shipping or fulfillment terms, those terms may also apply.
Policy Updates
Haus of Kare® reserves the right to update or modify this Shipping Policy as our shipping methods, carriers, fulfillment operations, products, or business requirements evolve.
The version posted through the applicable Haus of Kare® website or online store will reflect the current Shipping Policy.
Shipping Questions
Customers with questions regarding an order, shipment, tracking information, or this Shipping Policy may contact Haus of Kare® Customer Service using the contact information provided through our official website.